Returns & Refunds

Our costumes are of the highest quality. We have spent a long time on the design and development of Morphsuits and MorphCostumes products so the quality of the costume meets your high expectations. As a result, we hope you won't need to read this page.

However, in the very unlikely event that you are not happy with your costume, then return it unworn (we realise you might need to wear it once to try it on) and unwashed within 30 days for a refund.

If you wish to return your suit please follow our Returns Process as follows:

CLICK THE BUTTONS BELOW FOR DETAILS

1. Check Policy

Make sure the items you want to return meet our Return Policy requirements.

2. Complete Our Returns Form

Form is included with your original order or can be a short note detailing your Order ID and reason for return.

3. Pack It Up

Your return should be packaged neatly with the return address clearly visible.

4. Ship It Back

Send your package back to us using a courier of your choice (we strongly recommend using a tracked service) to the following address:

Morph Costumes Returns
6010 Cajon Blvd
San Bernardino
California
92407

Please retain proof of postage/your tracking information.

All returns are acknowledged by email and refunds will be credited to the original payment method.

5. Confirmation of Return

Once we have received your returned items, it can take between 3-10 working days to process your return. When your return has been processed, we will email a confirmation that we have your return item(s) and will process your refund.

If any return item(s) is not considered to be in re-sellable condition (see MorphCostumes Return Policy) then we will email a declined return confirmation and return the unit(s) via an economy postage option at our own expense within 14 working days.

6. Refunds

Once we have processed your refund, it can take between 5-7 workings days for the money to arrive back in your account.

You can track the current status of your return and refund using our Track your Refund page.

Returns Policy

The following criteria must be met in order to be eligible for a refund.

- Returns must be postmarked within 30 days of the original order date.
- Item(s) must be new, unused and in their original packaging, along with all accessories. For obvious reasons we do not refund items that have been worn, washed or soiled.
- Item(s) must be accompanied by the completed returns form noted above in the Returns Process.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise [i.e. the customer, a.k.a. you].

Exchanges

If you would like another item(s), please follow the Returns Process and return the item(s) for a refund and place a new order. We do it this way as it gets you the MorphCostume(s) you want much quicker.

Defective Items

If there is a problem with your order, contact a customer care representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same or faster method as the original order.

Returns Shipping Cost

Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.

Christmas returns

All MorphCostumes purchased during the month of December as Christmas presents can take advantage of an extended seasonal returns period. If the item(s) you wish to return meet our Return Policy then you may return them up until the 30th of January.

Shoe returns

All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.

Sizing issues

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labelling is incorrect.

Processing Times

Returns are typically processed within 3-10 days of receiving the item depending on country and service selected - much faster than anyone in the industry! Refunds will take 5-7 working days after your return has been processed depending on the bank / card provider involved. If a refund is denied based on the above criteria, we will automatically return the item to you by the most economical shipping option possible. The service may not be tracked and is at your [i.e. customer] risk.

Return Restrictions

The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way:
Undergarments
Socks and stockings
Shoe covers, boot tops, slippers or other similar footwear
Eyelashes
Wigs, beards, facial hair or any other artificial hair
Cosmetics
Teeth
Prosthetic noses or chins
Cigarette holders
Items in factory sealed packages [e.g. blister packs]
Pet costumes
Contacts

Basically, if it goes on your face, feet, hair or derriere or anyone else’s including your pets and you took it out of the package – we can’t take it back. It’s yours now...

Please note:

Costume styles [colors and fabrics] are subject to change without notice due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.